Return & Refund Policy

RETURN & REFUND POLICY

Return Eligibility
We want you to step confidently. If you are not completely satisfied, we’re here to help.

• Returns must be requested within 14 days of delivery.

• Items must be unused, unworn, and in their original condition with all packaging, dust bags, tags, and proof of purchase.

Non-Returnable Items

• Custom-made or personalised products.

• Sale, clearance, or final-sale items are not eligible for return or refund for change of mind, but will be accepted if faulty or incorrectly supplied.

• Worn or damaged items (unless faulty).

Refunds

• Once your return is received and inspected, we will notify you via email.

• Approved refunds will be issued to your original payment method within 14 business days.

• Refunds may take additional time to appear depending on your bank.

Exchanges

• We currently do not offer postal exchanges for size or style changes.

• To change your size or style, please return the original item for a refund and place a new order.

• This ensures sizing accuracy and maintains the premium quality of our products.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied, in which case RichSteps covers all return postage.

• We recommend using a tracked and insured service for returns to avoid loss in transit.

How to Initiate a Return

• Email us at support@richsteps.com.au  with your order number and reason for return.

• Our team will guide you through the return process and provide all necessary instructions.

Australian Consumer Law

• Your statutory rights under Australian Consumer Law are not affected by this policy.

• If a product is faulty, you are entitled to a repair, replacement, or refund, depending on the nature of the fault.